September 8, 2009

Visual Voicemail and Sprint

I’ve been a Sprint customer for over 4 years and even with sometimes spotty coverage I’ve been pleased with the service for the price. So today I receive a voice mail from a contractor coming out to do some work on the house and thought that I’d save this message and refer back to it at a later date. So I mistakenly pressed the wrong key and to my amazement managed to delete the voice mail from my account. D’oh! Which by the way, there should really be a confirmation or undo prompt afterwords, but I digress.

After doing a little searching I found an excellent (and FREE) visual voice mail service called YouMail. Upon signing up I discover that my beloved carrier wants to charge a fee of 20 cents a minute to forward unanswered calls to another number (including YouMail). This is something that other carriers offer at no change! Whats the deal Sprint??

Now I don’t get a tremendous amount of voice mails so its something I can live without, but I can’t fathom why it would mean charging for the service given that other carriers do not.

</end rant>

[UPDATE]

I’ve just sent a request to be invited to the Google Voice phone service. An update will surely follow about my experiences.